Communication and Interpersonal Skills

Overview

Course Description

Interpersonal skills are the skills required to effectively communicate, interact, and work with individuals and groups. Those with good interpersonal skills are strong verbal and non-verbal communicators and are often considered to be “good with people”. This course aims to train participants to acquire and use skills and techniques; that will markedly improve their interactions and endeavors in this regard.

What you will learn

By the end of the course, participants will be able to:

1. Understand the value of interpersonal skills
2. Effectively communicate and listen effectively
3. Employ and use non-verbal communication techniques better
4. Adapt to different personality styles
5. Handle difficult customers and resolve conflicts better
6. Overcome different types of communication barriers