Isabel Vertti BPharm, BEng, MSc, PGDip

Isabel Vertti is a Regional Quality Senior Specialist at Novartis, with extensive experience in pharmaceutical quality systems, quality assurance, supplier quality management, technical complaints, audits, investigations, risk management, and continuous improvement. In her current role, she serves as a key point of contact for commercial partners across the United States, Canada, and Latin America, supporting quality performance, compliance, service-level monitoring, and improvement initiatives. She also works closely with internal and external manufacturing sites and Quality Assurance Managers to ensure compliance with Novartis requirements and key performance indicators.

Her academic qualifications include a Master’s in Integrated Management Systems: Quality, Environment, Occupational Risk Prevention and Corporate Social Responsibility, a Postgraduate qualification in Quality Management Systems and Auditing, an Engineering degree in Pharmaceutical Engineering, and a Bachelor’s degree in Pharmacy. She also holds technical training in Computer Science.

Isabel has experience managing technical product complaints, conducting investigations and trend analysis, supporting audits and self-inspections, preparing quality risk assessments, monitoring quality performance, and managing deviations, CAPAs, and change controls. She has worked extensively with quality management systems and electronic platforms including TrackWise, AQWA, SAP, and 1QEM. She also contributes to the preparation and updating of SOPs, work procedures, quality agreements, quality questionnaires, risk assessments, and audit-related documentation.

Her professional background also includes experience in pharmaceutical quality assurance and technical support, including work involving manufacturing and packaging investigations, supplier and third-party oversight, product quality reviews, and compliance with good manufacturing practices. She has participated in global quality projects and implementation of new services within the pharmaceutical sector.

Isabel is multilingual, with professional working proficiency in English, French, Italian, and Portuguese, in addition to native or bilingual proficiency in Spanish. She also has working knowledge of quality and enterprise systems and holds professional certifications in areas including project delivery, Microsoft Project, and operating system forensics.

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